Shipping & Returns

Order Processing

High Horse offers a combination of stocked merchandise and products created through carefully selected production partners.

Most orders are processed within 2–5 business days. Print-on-demand, personalized, specialty, or made-to-order products may require additional production time before shipping.

Business days do not include weekends or federal holidays. Processing times may also be extended during holidays, product launches, sales, or periods of unusually high order volume.

Once your order ships, you'll receive a confirmation email containing tracking information when tracking is available.

Shipping Within the United States

Estimated delivery generally takes 3–10 business days after processing, depending on the product, shipping destination, carrier, and shipping method selected during checkout.

Delivery estimates are not guaranteed. High Horse is not responsible for carrier delays caused by severe weather, service interruptions, incorrect delivery information, or other circumstances outside our control.

Free Shipping

High Horse offers free standard shipping on qualifying U.S. orders of $69 USD or more.

The $69 minimum is calculated:

• After promotional discounts are applied
• Before applicable taxes
• Before expedited or upgraded shipping charges
• Based on the merchandise subtotal

Free shipping applies only to eligible orders shipped within the United States using our standard shipping method. Certain oversized, specialty, or otherwise excluded products may not qualify. Any exclusions will be disclosed before checkout.

Multiple Packages

Because we sell both stocked and made-to-order merchandise, items from the same order may be produced or fulfilled at different locations.

Your order may arrive in more than one package and on different dates. If this happens, you will not be charged additional shipping fees beyond the amount displayed during checkout.

Address Accuracy

Please carefully review your shipping address before submitting your order.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order enters production or fulfillment.

High Horse is not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply if an order must be resent.

Lost, Delayed, or Missing Packages

If tracking shows that your package is still in transit, please allow the carrier additional time to complete delivery.

If tracking shows "delivered" but you cannot locate the package, please:

1. 1Check around the delivery location.
2. 2Ask household members or neighbors whether they accepted it.
3. 3Contact the shipping carrier.
4. 4Allow at least one additional business day, as some packages are marked delivered shortly before arrival.

If the package remains missing, contact High Horse with your order number and tracking information. We will help investigate the shipment, although replacement or reimbursement is not guaranteed when carrier tracking confirms delivery to the address supplied with the order.

Returns

We accept eligible returns requested within 14 calendar days of confirmed delivery.

To qualify for a return, an item must be:

• Unworn and unused
• Unwashed
• Free from stains, odors, pet hair, makeup, deodorant marks, or other signs of use
• In its original condition
• Returned with its original tags and packaging, when applicable
• Accompanied by proof of purchase

You must contact High Horse and receive return instructions before sending an item back. Items returned without prior authorization may not be accepted.

Non-Returnable Items

Unless the item arrives damaged, defective, or incorrect, we cannot accept returns for:

• Personalized or customized merchandise
• Products made specifically to the customer's submitted specifications
• Gift cards
• Clearance or final-sale merchandise
• Intimate or personal-use items
• Items showing signs of wear, washing, damage, odors, or alteration
• Products returned after the 14-day return period

Product descriptions will identify final-sale or non-returnable merchandise whenever applicable.

Return Shipping

Customers are responsible for return-shipping costs unless the item received was damaged, defective, or incorrect due to an error by High Horse or one of our fulfillment partners.

Original shipping charges are nonrefundable. If an order originally qualified for free shipping and the return reduces the retained merchandise total below $69, High Horse reserves the right to deduct the original standard-shipping cost from the refund where permitted by law.

We strongly recommend using a trackable shipping method. High Horse is not responsible for return packages that are lost, delayed, or damaged during return transit.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

High Horse reserves the right to deny a refund or reduce the refunded amount when a returned item does not meet the eligibility requirements stated above.

Exchanges

We do not guarantee direct exchanges because product availability may change.

If you need a different size, color, or style, contact us within the 14-day return period. When a direct exchange is unavailable, you may return the eligible item under this policy and place a new order for the preferred item.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, misprinted, or different from what you ordered, contact High Horse within 7 calendar days of delivery. Include:

• Your order number
• A description of the problem
• Clear photographs of the item
• A photograph of the packaging and shipping label, when relevant

Do not discard the item or packaging until we have reviewed your claim. If the claim is approved, High Horse may offer a replacement, refund, or other appropriate resolution at no additional cost to you.

Minor variations in color, placement, or appearance may occur due to screen settings and production methods and are not necessarily considered defects.

Order Cancellations

Contact us immediately if you need to cancel an order.

We cannot guarantee cancellation once an order has entered production, processing, or fulfillment. Made-to-order and personalized products generally cannot be canceled after production begins.

Refused and Undeliverable Orders

Orders returned because of an incomplete or incorrect address, refusal of delivery, or repeated unsuccessful delivery attempts may be refunded only after the returned merchandise is received and inspected.

Original shipping charges and any return-to-sender or reshipping costs may be deducted from the refund where permitted by law.